Shipping & Handling Policy

At Metro Vape Mall, we are committed to delivering your premium disposable vapes quickly, safely, and with complete transparency. Please review our policy below to understand processing times, carrier options, and important delivery guidelines.

⏱️ Order Processing Time

All orders are processed Monday through Friday, excluding major U.S. holidays.
  • Standard Processing: 1–2 business days.
  • High-Volume Periods: Orders may require an additional 1–2 days.
  • Cut-off Time: Orders placed after 2:00 PM PST begin processing the next business day.

🔍 Order Tracking

Once your order ships, you will receive a confirmation email containing:
  • A carrier tracking number.
  • A secure link to monitor your shipment in real time.
Note: Tracking details may require up to 24 hours to update after the carrier scans the package.

🔞 Adult Signature Requirement (21+)

Because we sell age-restricted electronic vaporization products, all shipments require an Adult Signature (21+) upon delivery, in strict accordance with federal regulations. Please ensure someone aged 21 or older with a valid government-issued ID is available to receive the package at the shipping address. Failed delivery attempts due to a missing adult signature may result in:
  • Delayed delivery
  • Package return to our facility
  • Re-shipment or restocking fees

🚚 Shipping Methods & Transit Times

Metro Vape Mall partners with trusted carriers to ensure reliable delivery across the United States. Shipping fees are calculated dynamically at checkout based on your location, order weight, and selected service.
Carrier & Service Estimated Transit Time
USPS First Class 3–7 business days
USPS Priority Mail 2–4 business days
UPS Ground 2–6 business days
UPS 2-Day / Expedited 2 business days (where available)

Please note: Weather delays, holiday volume, and carrier-specific issues may occasionally extend delivery times beyond our direct control.

🚫 Shipping Restrictions

Due to varying local and state laws, some cities or zip codes restrict the delivery of vaping products. If your address falls into a restricted area:
  • Your order may be automatically canceled.
  • You will receive an email notification and a full refund.
If you are unsure, please verify your local vape shipping regulations before placing an order.

📍 Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Metro Vape Mall is not responsible for packages lost, delayed, or returned due to:
  • Incorrect or incomplete addresses (e.g., missing apartment numbers).
  • Refused shipments.
Additional shipping fees may apply for re-delivery.

🛡️ Lost, Stolen, or Damaged Packages

If you purchased Guide Package Protection during checkout, please file a claim directly through their portal for any lost packages, stolen deliveries, or damaged items. If you did not opt for package protection, we will assist you where possible, but standard carrier resolution policies and limitations will apply.

Need Help With Your Shipment?

Our dedicated support team is here to assist you with any tracking or delivery questions. 📧 Email us at: [email protected] We typically respond within 24 hours.