1.1 Special Product Notice: Due to the special nature and hygienic standards of vape products, all sales are final once the order has been shipped. We do not accept any returns, exchanges, or refund requests after dispatch.

1.2 Please carefully review your selected items, flavors, and quantities before completing your purchase.

2.1 Cancellation Deadline: If you need to cancel your order, you must contact us before the product has been shipped (prior to the generation of a tracking number).

2.2 Once the package has been dispatched, the order cannot be canceled or recalled.

3.1 If your order meets the cancellation criteria (not yet shipped), or if you experience exceptional circumstances such as severe transit damage, please contact our customer service team immediately at [email protected].

3.2 Any unauthorized returns sent back without prior confirmation from our customer service team will not be processed.

4.1 Ensure that your return or exchange request complies with the requirements outlined in this policy to facilitate prompt processing.

4.2 Exchange requests are only applicable for returns due to product quality issues.

4.3 Refund processing times may vary based on individual circumstances, but we will make every effort to process them in a timely manner.

primevapeoutlet.com reserves the right to make the final interpretation of this refund and exchange policy.

Contact us at [email protected] for questions related to refunds and returns.